At Jorsor Mart, we truly value your trust and strive to deliver quality products every time. To ensure clarity and maintain transparency, please review our refund and replacement policy below.

❌ No Refunds, Returns, or Exchanges

  • We kindly inform our customers that we do not offer refunds, returns, or exchanges once an order has been delivered.
  • We encourage all customers to review product details carefully before placing an order.

🔄 Replacement for Damaged Products

  • Replacements are available only in the rare event that a product arrives damaged.
  • To help us process a replacement quickly and fairly, we request the following:
    1. A complete unboxing video starting before the package is opened, clearly showing the product.
    2. The video must be submitted to our support team within 24 hours of delivery.
  • Please note that this video is essential for verification and without it, we will not be able to initiate a replacement.

ℹī¸ Additional Information

  • Replacement requests submitted after 24 hours of delivery may not be considered.
  • The product must be unused and returned in its original packaging for replacement.
  • All decisions regarding replacements are at the discretion of our Quality Control Team.

For any questions or assistance, please feel free to reach out to us:
📧 support@jorsor.com
📞 [92270 14800]

We appreciate your understanding and thank you for shopping with Jorsor Mart.